an error occurred during the payment

1
DS
4/1/2021 5:49 PM

I had my admin try to purchase the license, however she is receiving Card Gate Payment result. "An error occurred during the payment". We have tried multiple times over the past few days.

Wout
4/1/2021 5:58 PM

This is usually because your credit card issuer is blocking the payment. Try giving them a phone call.

You should have received a message hinting to this already.

- Wout

DS
4/7/2021 12:19 PM

Hi,

We purchased the CadLib 4.0 Standard Edition library on 4/1 and have not received a license yet for it.
I also did not see a license on my profile page either.

Thanks

Wout
4/7/2021 12:48 PM

Hi,

I've just sent you the license, apologies for the delay.

- Wout

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