License not working with Citrix

1
mhaba
8/11/2021 1:58 PM

Dear Wout

We have a valid license for CadLib and everything works fine on our computers.
Now we have a customer which uses a Citrix environment (Citrix Provisioning Server) and he receives the following error message:

“The license is not valid for this release of CadLib, renew your license.”

All the WW libraries are on the machine, inclusive the WW.License.dll.

Do you have any idea when and why this error message is displayed?
Maybe other customers have seen something similar already?

Every help is appreciated.

Thanks and regards.

1